Ash Of Eternal Flame

Shipping Information

We process all orders within 1–3 business days.

Greece 🇬🇷

Orders within Greece are shipped via local courier.

• Delivery time: 1–3 business days

• Shipping cost: €X

• Tracking: Available

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International 🌍

All international orders are shipped via the national postal service (ELTA / Hellenic Post).

• Europe: 5–10 business days

• Rest of the world: 7–20 business days

• Shipping cost: Calculated at checkout

• Tracking: Limited or available depending on destination

Please note that delivery times may vary depending on the destination country and local postal services. Delays are possible.

International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

Additional Information

• Please make sure your shipping address is correct before placing your order.

• We are not responsible for delays caused by postal services or customs.

• During busy periods (e.g. drops or holidays), processing and shipping times may be longer.

·  “Company registered in Estonia”

·  “Orders are shipped from Greece”

Returns & Refund Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

You can request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method

• Processing time: 5–10 business days

Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged.If you need an exchange, please contact us first.

Damaged or incorrect items

If you received a damaged or wrong item, please contact us within 7 days of delivery with photos of the issue.

Contact

For any return or refund requests, please contact us at: frankidsc@gmail.com